We understand that you might want to freeze or pause your membership, subscription, or licenses. Unfortunately, this is not something we can do, as it’s a limitation of our licensing partner, Freemius.
Freemius is our trusted partner responsible for handling payments, licensing, and software updates for our plugins. They offer a comprehensive solution for WordPress plugins and theme providers like us. You can learn more about them by visiting their website – https://freemius.com/.
At the moment, the best we can offer is to consider extending your license on a case-by-case basis if you provide us with a valid reason. For example, if you’re waiting for necessary bank documents before you can use our plugins. Please note that depending on your situation, we may decline your request to extend the license.
If you need further clarification or assistance, don’t hesitate to contact our support team. One of our friendly team members will be more than happy to help.
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