Documentation

NCERROR: Card type not active

Where can I find this error?

You can see this error from the product notes of your specific order located on the right side of your page.

What does this error mean?

This means the customer tried to purchase your product using a card brand that you do not have activated on your Ingenico account. Having this error would cause the order status of your WooCommerce order to fail.

How can I see my enabled card brands?

From Ingenico BackOffice account > Configuration > Payment methods, you can activate more payment methods.

If you get in touch with the Ingenico team, they will tell you what card brand this customer used so you can make sure it’s set up. You can reach out to their support team here.

NOTE: The above is only applicable for the likes of Visa, Mastercard AMEX, etc.

What if there are other errors?

That’s a bit unfortunate, but all problems in this world can eventually be fixed. Please contact our support, and one of our friendly support team members will sort out these issues for you.

 

Was this helpful?

Ingenico Ogone ePayments

Don't already have the plugin? Get access now.

Still need help?

Our team are on hand to provide fast, helpful and professional support.

Support request

Front End Demo

Test drive our plugin on the demo site.

View Demo

AG Bot (BETA) - Not live chat

Ask our bot about our products.

Welcome to our AG Bot, powered by OpenAI and trained on our documents and product pages. By continuing to use this service, please keep in mind:

Your continued use indicates acceptance of these terms. We hope you find our AI Chatbot useful!

Hello! I am AG Bot, how can I help you? (Not live chat)