Documentation

How to resolve error: Form transaction registration failed

After making a test transaction, you may have received the error Form transaction registration failed.”

Image 2020-05-12 at 6.33.31 PM

The error would appear when the transaction request to process the payment form has a problem with the post’s format or the encryption of it when the request is sent to Opayo’s (formerly SagePay) system.

To resolve this, double-check the Encryption Password that you have placed on your plugin settings:

Image 2020-05-12 at 6.53.14 PM

You can get the “Encryption Password” or the Encryption key from your Opayo’s (formerly SagePay) account dashboard > Administrator > Password Details > Form Integration Encryption Password.

Image 2020-05-12 at 6.54.41 PM

To learn more steps on how to resolve it, you can check out Opayo’s (formerly SagePay) knowledge base article here https://www.sagepay.co.uk/support/error-codes/5080-error-form-transaction-regisation-failed.

 

Was this helpful?

Opayo - Sage Pay Server

Don't already have the plugin? Get access now.

Still need help?

Our team are on hand to provide fast, helpful and professional support.

Support request

Front End Demo

Test drive our plugin on the demo site.

View Demo

AG Bot (BETA) - Not live chat

Ask our bot about our products.

Welcome to our AG Bot, powered by OpenAI and trained on our documents and product pages. By continuing to use this service, please keep in mind:

Your continued use indicates acceptance of these terms. We hope you find our AI Chatbot useful!

Hello! I am AG Bot, how can I help you? (Not live chat)